Frequently Asked Questions

Hey Neighbor! is a service for Portland, OR neighborhoods and communities. Here are some reasons why you will find Hey Neighbor! a great place to visit and browse awhile.

It's a fast and functional experience.
No user registration needed.
Free photo ad listing ....three photos per listing.
Unlimited classified listings.
No success or selling fees.
No buying or trading fees.
Full 30 day free classified listings
A range of categories.
Ability to shape the way Hey Neighbor! grows with your feedback, suggestions and ideas ...after all you are the people that will grow the site.
Localized to your neighborhood.

You can place a FREE 30 day classified listings by simply following the step-by-step online process ...here is a quick outline.

Click on the 'POST AD' link located on the top left of the page.
Select the neighborhood, and then the category you would like your listing to feature in.
Fill in the main listing form.
Add a web link and/or upload images.
Decide if you wish your email address to be visible or not. Hey Neighbor! requires a email address, as we send you a link for each listing that enables you to modify, delete or extend your listing at a later date.
Review our 'Terms of Use' (at least glance at them!) then 'Accept' if you agree.
When your all done, click submit.

You will then be sent a validation email. Click on the link in that email, and then your listing will be published on the Hey Neighbor! site for all to see. Please keep this email as it allows you to modify, delete and extend your listing before the expiry date.

Remember that validation email we mentioned, and how you should keep it! Well it's times like this that you will need it.

Go and locate that email Hey Neighbor! sent you in your mail application. There are links in the email that allow you to delete and edit your listing.

No luck? come on have you really looked, really?
OK if your really stuck then email us, using the 'lost validation link' option in the subject line. Try not to make a habit of losing or deleting the validation email, we're happy to help but remember this process is a manual one and there are only so many hours in the day. Thanks.

Your listing expired., Listings are FREE for 30 days, so if you require longer exposure, consider paying for a longer term.
Your listing has been flagged off the Hey Neighbor! site ....people browsing thru Hey Neighbor! used the 'Report Abuse link enough times.
Your listing has been brought to the attention of the Hey Neighbor! team and determined to be outside our 'Terms of Use', and removed by one of our team.
Or perhaps you deleted it yourself!

Nope, you may post as many listings as you wish, as long as they are relevant (and appropriate) to the categories and there are no repeat listings. i.e the same listing under different categories. You may, however, have the same listing under different neighborhoods.

Don't take it personally we are dealing with technology and sometimes stuff happens ...here are a couple of things to consider.

Did you provide the correct email address, no typos!
Have you checked the correct email account.
Are you using a free email account (i.e Hotmail, Yahoo, etc), make sure you haven't exceeded your mailbox storage limit.
Try checking your spam folder, something they hide out in there.
Sometimes providers (email and ISP's) implement "spam filters" that maybe badly configured or designed, resulting in email interception.
Network problems may also delay email delivery, sometimes for hours - try checking back later.

No luck, if you are really stuck then email us, using the 'lost validation link' option in the subject line.

The person who has listed the classified may have added phone numbers or a web link to the description, so that would be one way to make contact.

At the bottom of the listing there may be a 'Contact this user' form. Fill out the form and 'Send'.
Otherwise it may be a listing that does not require you to make contact, like an event listing.

No, we cannot do that. We highly respect the privacy of all Hey Neighbor! users. Please visit our Privacy Policy, this explains how your information is protected, collected and used by Hey Neighbor!.

Simply type in your keyword, select a category you wish to search under and then click 'Go'

To narrow your search to a particular neighborhood, select the neighborhood from the right-hand column and then complete your search.

Your listing will take a few moments to appear after your validation via the email we send you. You may also need to refresh/reload the page.

Still can't see it? are you looking under the correct category and date range?
If you are unable to locate it with a keyword, are you sure that keyword actually appears in the listing text?
One final possibility: has your listing expired, or perhaps it has been removed after flagging.

Select 'Choose File' under the image options
Search your way through your computer's directory and select the picture file you want to include.
Then OK that.
Repeat to add further pictures, maximum of four. Pictures cannot be larger than 500 kb or they will not upload to our server.

Hey Neighbor!'s flagging systems is here to empower our users, to identify inappropriate listings for speedy removal much more effectively than our team could ever do. While Hey Neighbor! preserves everyone's right to unfettered free speech within the law, you can take action if you feel a listing is inappropriate (including miscategorized, prohibited, spam, or in breach of Hey Neighbor!'s Terms of Use by using the flagging system located on the top right of each listing.

Please flag with care, misuse of this system will NOT be tolerated and my result in users be barred for using the Hey Neighbor! site.

If a listing receives enough negative flags it will automatically be removed, with an explanatory note sent to the user.
Only one flag per person per post is counted.

If you have any ideas for improving the flagging system and Hey Neighbor! in general please use the Contact Form in the About Us section.

Listings that don't meet our 'Terms of Use' may be re-listed or re-worded if necessary.

Your email address appears in your posting just as you typed it
Your email isn't shown, as its not required for the listing and viewers cannot sent you email.
We anonymize your email address, then relay responses to your actual email address via our system ...this way your email address is NOT published.

If you spot any glitches or bugs on Hey Neighbor!, or perhaps you have a suggestion to improve the site or the products and services we offer then please let us know via the 'eMail Us' form.

FREQUENTLY ASKED QUESTIONS